Technology Training

Sharing our expertise

Nuvias UC can provide a variety of custom designed training courses on both generic technologies as well as specific products which are available at a range of levels, from educating your experienced engineers down to providing the basic information necessary for your resellers or end users to use your service.

Operational Training

Vendor training courses are always the definitive source of information and knowledge for the products that Nuvias UC provide. Where it may not be possible to schedule the official vendor training before the platform is deployed either due to course availability or project timescales, Nuvias UC can provide as part of the deployment training courses designed to give technical staff the key information necessary to run the platform. These operational training courses are specifically designed to be informal and targeted at UC & VoIP professionals who have responsibility for immediately maintaining and running the deployed platform.

The courses are all designed around five key questions identified by Nuvias as knowledge that your technical staff need immediately:

• How does it work? (product information)

• How does it break? (common failure scenarios, what to expect)

• How do I know it’s broken? (detecting failure, logging, monitoring)

• How do I fix it? (problem resolution, common recovery techniques)

• What to do if I can’t fix it? (support contacts, information required to diagnose issues)

Each course takes key information from vendor training and documentation, augmented by Nuvias UC skills and experience in operating platforms and presents it in a structured but informal setting, allowing your technical staff to get the information they need to run the platform whilst they’re waiting for the vendor training.

Reseller & User Adoption Training

Alongside operational training, Nuvias UC can provide a variety of custom designed training courses on specific products which are available at a range of levels, from educating your experienced engineers down to providing the basic information necessary for your resellers or end users to use your service.

End User adoption is key to the success of any Unified Communication or Collaboration service rollout. Nuvias UC provides a range of services targeted at the training of end users or a train the trainer (End User IT / Telecoms Manager) scenarios to ensure the activation of new users or new sites are completed in a professional manner and end users are educated clearly on their new communications service.

Our Chosen Training Partner

As well as having a large range of our own training services available, we proudly partner with The SIP School™ – the web’s leading SIP training and Certification service that has gained the backing of vendors, service providers and other organisations that are prominent in the Telecommunications industry.

Its SSCA® certification program is the only ‘globally recognised’ certification in industry today and has become known as the SIP certification to attain. SIP, which stands for Session Initiation Protocol has become the most important protocol in Voice and Unified Communications today as it is built into Handsets, PBX systems, Cloud services, Mobile networks etc. and is also displacing traditional Digital and Analog lines with SIP trunks. Its importance to the Telecommunications industry cannot be understated and educated people are crucial to its development, hence the success of The SIP School’s programs.

For more information, demos and course outlines, please visit www.thesipschool.com.

More Information

For more information or to book training, please complete the form below and one of the team will be in touch: