We live and breathe our technology

At Nuvias UC, we live and breathe the technology that we supply. Our offices are filled with the latest communications technology from our industry leading vendors, and our staff are constantly incorporating the technology into their working days. We experience first-hand the challenges that end-users may face.

The engineering teams within Nuvias are highly skilled and certified across all vendor platforms. We are experts in helping businesses make the most out of their communications technology, and on the rare occasion that things aren’t going smoothly, we work with our vendors to make sure things get resolved as quickly as possible.

We have invested in significant engineering resources, along with state-of-the-art lab environments. With these capabilities, our highly skilled support team can promptly isolate, reproduce and resolve issues to maintain the service experience expected.

Nuvias provides 3 different levels of technical support, so the appropriate level of coverage and expertise is provided for the partner, dependant on their requirements and existing internal resource.

Our levels of support are:

Nuvias Respond

Designed for Channel Partners

  • Tier 3 technical support service 
  • Available on a 24x7x365 basis
  • Defined SLA framework with fault classification
  • Cross vendor support capability
  • Fully integrated with Nuvias Assure & Nuvias Assist

Nuvias Assure

Designed for Channel Partners

  • Overlay tier 2 technical support for the channel
  • Monitoring services via a dedicated Network Operations Centre
  • Available on a 24x7x365 basis  
  • Extends a standard vendor maintenance service
  • Fully integrated with Nuvias Respond

Nuvias Assist

Designed for Enterprise IT Teams

  • Help desk for enterprise IT support departments
  • Available on a 24x7x365 basis
  • Service provided on behalf of channel partners
  • Interacts with vendor support services
  • Fully integrated with Nuvias Respond

Can’t find the service you are looking for? Take a look at our Professional Services: