Providing total peace of mind
Are you looking for a technology partner that can support you or your customer’s IT team with help desk support?
Do you or your customers require extra resource at the end of the phone or email to support end users, with 24×7 assistance?
Nuvias Assist is a Help Desk service which gives total peace of mind to Enterprises who are looking to deploy new, or support existing, communications technology. Offered on behalf of the channel partner, we provide direct support for IT teams with the enterprise via Email and Phone.
Aligned to certain UC products, Nuvias Assist service is available on a 24×7 or 9×5 basis and offers Service Providers & Technology Resellers with a cost-effective approach to outsource first line technical support for their customers.
How does it work?
Help Desk engineers will run through a series of questions and basic checks to ascertain whether an issue requires further investigation and technical support, or whether any deployed hardware is deemed faulty, and under warranty requiring a Return Merchandise Authorization (RMA) instruction.
Nuvias Help Desk engineers will liaise with Nuvias Technical Support or Vendor Support teams, to obtain further technical support as necessary for a given cloud service or hardware platform, with all updates and communication tracked via a Technology Reseller facing ticketing system.
For more information about Nuvias Assist services, please complete the form below and one of the team will be in touch: