Nuvias UC Lifetime Warranty
Lifetime warranty is available on selected Poly, Yealink and Cisco products.
Q: Is it lifetime cover?
A: Cover will end upon an “end of life”, “end of sale”, or “end of support”, (whichever one comes first), announcement from the manufacturer for any individual or family of devices.
Q: For when a Manufacturer confirms either “end of life”, “end of sale”, or “end of support”, (whichever one comes first). Would we receive notice and if so, what is the notice period?
A: You would only be notified at the point of when you raise an RMA request and we would recommend you subscribe to updates from each Manufacturer
Q: Who is entitled to Nuvias Lifetime Warranty?
A: Any customer within the UK and BeNeLux regions that has purchase the device from directly from Nuvias UC
Q: Does this extend to devices purchased from an alternative supplier?
A: Only devices purchased from NUVIAS UC are covered under the service
Q: Does it cover the whole device?
A: Only the console and will not include the power supply unit, (if supplied), base stand or handset or curly cord.
Q: Does it cover misuse and/or accidental damage?
Q: How do I raise a request for replacement of a faulty unit?
A: Please refer to the RMA guide or email firstname.lastname@example.org
Q: Am I entitled to advance replacement?
A: Only if you have been pre-approved (based on customer spend with Nuvias), or if the device is classified as DOA.
Q: What devices does this cover?
A: Please contact your Nuvias UC Account Manager for an up to date device list
Q: Who covers the cost for returning the device
A: Customers are expected to pay the costs for sending back the unit to Nuvias UC