Nuvias UC has a comprehensive resilience framework within the organisation, which has been followed as part of the COVID19 incident. We wanted to explain to you some of the steps that we’ve taken and what we’re doing in order to maintain our operations as best as we can in these challenging circumstances.
One of our core values as an organisation is to prioritise our people and so our first actions were to minimise risk for all our employees, customers, partners and vendors. However, we have had to balance this with the fact that we are a key supplier to a number of organisations who are critical in providing communications to government, private industry and the public, as well as to organisations who are leading the effort to address the current crisis.
For those members of our team who can work from home, we’ve prepared them with the tools to do so. On Monday 23rd March, we closed all our offices and we have been operating with all staff working remotely. As you’d expect from a company who sells and advises others on the use of unified communications products and services, we ourselves make use of those services and our operations are carrying on as normal. Not only that, but with social isolation a part of life, our management team are using those systems and services to ensure that our teams are maintaining the personal connection with each other and with our customers that is so important in ensuring the health and welfare of all those involved.
For our warehouses, we have made modifications to our way of working to ensure that each warehouse is isolated from each other and that within the warehouse a 2m separation is maintained between staff in addition to enhanced cleaning services. We have also ensured that additional resources are available to cater for the potential scenarios where members of our operations team are not able to attend the warehouse.
Equally for partners that we use to deliver services, we have integrated their operations into our resilience planning to ensure continuity of service.
For our vendors, we have been receiving constant updates and many of you will have received the current status of services over the last few weeks through a published document. We continue to update that document regularly as new updates come in. If you want to receive updates on that document or other resilience-related matters please see below.
Finally, we also recognise that customers of all walks of life depend on our products, services and people to continue functioning. Where possible, we are carrying work out remotely rather than on site, but we also recognise that some tasks can only be carried out in person. As a result, we have a pool of staff who have been designated as critical workers and who can attend customer sites. Risk assessments are carried out before hand and on arrival to ensure their safety and an enhanced level of cleaning is in place to ensure that they are kept safe and keep those sites safe. Some onsite tasks are therefore taking longer than usual, but we are making allowances for this in our schedules. Finally, where necessary, we are prioritising work at organisations whose function is critical to the efforts against COVID19 including NHS customers, government and local authority, communications providers core operations and support and so on. If you have work scheduled with us that you believe should be treated as a priority for these purposes, please get in touch with your account manager with details and we’ll review your request and do our best to prioritise your work appropriately.
We know that our customers are worried for both their businesses and personal circumstances and we aim to do the very best we can to ensure that we continue to provide safe, stable and effective services to the best of our abilities in this time. We are well placed to continue doing so for the foreseeable future and will continue to do our best for you.
For more information about our response to COVID-19 and to stay up to date with please sign up to our Resilience mailing list here: