SIPHON Networks provides a highly responsive first and second line support service on all technology platforms offered in the portfolio, which also provides effective escalation into the Vendor partners for 3rd line support and fault resolution. SIPHON Networks Technical Support can be accessed by Telephone on a 24/7/365 basis for all critical or major faults, and via our Ticketing System or Email for all non-critical queries.

Our trouble ticketing system allows Customers to raise faults, and to track progress of fault resolution on-line. SIPHON Networks has invested significant engineering resources and capital expenses in test and vendor equipment in its state-of-the-art lab. With these dedicated resources, our highly skilled support team can promptly isolate, reproduce and resolve issues. In the case where software development is required by the vendor partner SIPHON Networks can track the delivery of any software patches and provide regular updates to all customers. SIPHON Networks provides all customers with a Service Level Agreement (SLA) and this framework provides a method for fault classification, response and target fix times plus a mutually agreeable escalation process.

Acme Packet Professional Services Datasheet

BroadSoft BroadWorks Professional Services Datasheet

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